These Terms and Conditions govern the use of our website, products, and services. By accessing or purchasing from Medisuites Supplies Limited (“we”, “our”, or “us”), you agree to be bound by these Terms and Conditions.
1. About Us
Medisuites Supplies Limited is a medical equipment and healthcare products supplier based in Nairobi, Kenya. We supply medical equipment and related products to healthcare professionals, institutions, and individual customers.
2. Use of Our Website
By using our website, you agree to:
Use the website for lawful purposes only
Not misuse or interfere with the website’s functionality
Provide accurate and complete information when placing orders
We reserve the right to restrict or terminate access if these terms are violated.
3. Products & Availability
All products displayed are subject to availability.
Product images are for illustration purposes and may differ slightly from the actual item.
We reserve the right to update product descriptions, prices, or availability without prior notice.
4. Pricing & Payments
All prices are listed in Kenya Shillings (KES) unless stated otherwise.
Prices may change without prior notice.
Full payment is required before order processing and delivery.
Payments are processed through approved and secure payment methods.
5. Orders & Confirmation
An order is confirmed only after payment verification.
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
Customers will be notified in case of any changes or cancellations.
6. Shipping & Delivery
Delivery timelines are estimates and may vary depending on location and logistics.
Medi Suites Supplies Limited is not liable for delays caused by third-party couriers or circumstances beyond our control.
Delivery charges are communicated before dispatch.
7. Returns & Refunds
Returns are subject to our Shipping & Returns Policy.
Due to the nature of medical products, certain items may not be eligible for return.
Approved refunds or replacements will be processed according to our stated policy.
8. Warranty & Product Use
Some products may come with a manufacturer’s warranty.
Products must be used strictly according to manufacturer instructions.
We are not liable for damages arising from misuse, improper handling, or unauthorized modifications.
9. Limitation of Liability
To the fullest extent permitted by law, Medi Suites Supplies Limited shall not be liable for:
Indirect, incidental, or consequential damages
Losses resulting from improper use of supplied products
Delays or service interruptions beyond our control
10. Intellectual Property
All website content, including text, logos, images, and designs, is the property of Medi Suites Supplies Limited and may not be copied, reproduced, or distributed without written permission.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on our website.